Refund Policy

Thank you for shopping at DesiFiles.Store. We offer digital products for instant download, including software, scripts, templates, and other digital content. Please read our refund policy carefully before making a purchase.

1. Digital Product Nature

All our products are digital downloads and are delivered instantly upon successful payment. Once a product is downloaded or accessed, we cannot offer refunds due to the nature of digital goods — unlike physical items, digital content cannot be returned.

2. No Refunds for Downloaded Products

We do not offer refunds or exchanges once a product has been downloaded or accessed. Please ensure you have read the product description carefully and understand what you are purchasing before completing your order.

3. Exceptions – Refund Eligibility

Refunds may only be considered in the following rare cases:

  • You were charged twice for the same product due to a payment processing error.
  • The product is completely unusable, and our support team is unable to resolve the issue.
  • You never downloaded or accessed the product and request a refund within 3 days of purchase.

To request a refund under one of the above cases, please contact us at support@desifiles.store with:

  • Your Order ID
  • Product Name
  • A detailed explanation of the issue

4. No Refunds for Compatibility Issues

Please ensure that your device, system, or software meets the requirements mentioned in the product description. We do not offer refunds for compatibility issues or if the product does not meet your expectations after download.

5. Chargebacks

If you initiate a chargeback without contacting us first, your account may be banned from making future purchases and access to any previously purchased files may be revoked.

6. Support

If you are facing issues with your download or have questions about the product, please contact our support team at support@desifiles.store. We are here to help and will do our best to resolve your concerns.

By placing an order on DesiFiles.Store, you agree to this Refund Policy.